The automotive industry is intensely competitive and manufacturers
strive to improve quality of service and reduce costs whilst catering for an ever changing market and an evolving dealer base.
To attain defined service levels and goals requires effective decision making and to achieve this, information must flow between manufacturers and dealers through their Dealer Network.
However this is not as easy as it sounds because dealers often use different Dealer Management Systems (DMS) and this makes information exchange extremely difficult, time-consuming and expensive.
The main problem is that each DMS has its own data structure and format and this is constantly changing. The cost and time to convert DMS data to a common format can also be prohibitive.
These are the problems DataHub solves.
DataHub is a hosted service that solves the complex problems of combining data from multiple disparate DMSs to enable access to information on service and parts invoices, parts stocked, new and used cars sales, new and used car inventories, service bookings and other data as required.
DataHub automatically and securely extracts data from multiple, diverse DMSs and this is aggregated, replicated, converted and loaded into a target data store before being transmitted to a manufacturer or outsourced solution provider.
Typical data formats for aggregation include flat files, CSV, Excel and XML formats such as the Standards for Technology in Automotive Retail (STAR).
DataHub offers many benefits to both the Manufacturer and Dealer
such as:
1. Reduced cost of DMS integration;
2. Supply chain efficiencies through information visibility;
3. Improved customer experience through targeted service delivery;
4. Revenue growth through better relationship management;
Download a PDF to learn more about DataHub Automotive.