Customer Support

Welcome to the ETL Client Support System (CSS) Introduction ETL has, as part of their quality control improvements programme, implemented a Client Support System (CSS) for users of Transformation Manager (TM). The system is a 'ticket' based solution that allows registered users to instigate a 'ticket'. A ticket may be raised for any 'incident'. An incident may be a problem, a concern or a request for change. The CSS enables ETL customer support staff to manage the life-cycle of the incident in accordance with 'Best Practice' procedures as defined in the IT Infrastructure Library (ITIL®). The progress of the incident through all its state changes is notified to the originator and anyone who has registered an interest. By default, users will be able to monitor the progress of incidents raised by any other member of their company. Incidents may be raised within the Client Support System itself, by email or by phone. To be able to use the system users will have:

1. registered on the ETL website and supplied the necessary details
2. been issued a username and password
3. purchased TM, and have been granted a licence to use the product The CSS username is the username that was chosen when registering on the ETL website.

The initial login password will be provided once the user has registered on the web site. The access levels for each user account will be managed by ETL Customer Support Staff allowing users of demonstration software access to certain resources within our website.

If a password has not been received, please contact ETL at support@etlsolutions.com.

For an Overview of the process, click here.

To proceed to the ETL CSS, click here.